Website Security
When your website has asecurity problem, act quickly.
We investigate, clean and recover compromised WordPress websites, then harden them to reduce the risk of it happening again.
A security incident is stressful. A clear, methodical response makes it manageable.
When a website is compromised, the instinct is to panic. Malware warnings in Google. Strange redirects. Defaced pages. Customer data potentially exposed. The business needs someone who knows what to do and can act quickly.
We start by understanding the situation: what happened, what is affected, and how urgent it is. Then we work through the problem methodically, cleaning the site, restoring functionality, and closing the vulnerability that was exploited.
The response depends on the nature and extent of the incident. There is no single playbook, but there is a clear, experienced approach.
How we help
Security assistance, not security promises.
We provide expert help when a website has a security problem, and ongoing protection to reduce the chance of it happening again.
Malware investigation
We investigate the site to identify what happened, what was affected and how the compromise occurred.
Malware removal
We remove malicious code, scripts and injected content from WordPress files, themes, plugins and the database.
Compromised WordPress recovery
We restore a compromised WordPress installation to a clean, working state while preserving legitimate content.
Suspicious code investigation
We review unfamiliar or suspicious code in themes, plugins and core files to determine whether it is malicious.
Plugin and theme security review
We assess installed plugins and themes for known vulnerabilities, outdated code and security risks.
Security hardening
We strengthen the WordPress configuration, file permissions, login security and server-level settings.
Admin and user review
We audit user accounts, roles and permissions to identify unauthorised access or compromised credentials.
Security configuration
We configure security headers, firewall rules, file monitoring and other protective measures.
Backup and recovery assessment
We evaluate existing backups, determine recoverability and establish reliable backup procedures.
Ongoing security through Care
After the immediate issue is resolved, GreatQuick Care provides ongoing security monitoring and maintenance.
Our approach
Methodical, thorough and honest about what we find.
Security work requires careful investigation, not guesswork. We take the time to understand the problem fully before taking action.
Assess the situation
We start by understanding what happened, what is affected and how urgent the situation is. The response depends on the nature of the incident.
Contain and investigate
We isolate the problem where possible, then investigate thoroughly to understand the full scope before making changes.
Clean and restore
We remove malicious code, restore compromised files and confirm that the site is clean before bringing it back online.
Harden and protect
We strengthen the site configuration, update vulnerable software, and close the entry points that were exploited.
Verify and monitor
We run post-cleanup checks, monitor for recurrence, and confirm the site is clean and functioning correctly.
Prevent and maintain
We recommend ongoing maintenance through GreatQuick Care to keep the site updated, monitored and protected.
Ongoing protection
The best security response is prevention.
GreatQuick Care provides ongoing security monitoring, updates and maintenance to reduce the risk of incidents before they happen.
Questions
Common questions about security.
If your website has an active security problem, contact us directly.
My website has been hacked. Can you help?
Yes. We investigate, clean and restore compromised WordPress websites. The first step is understanding what happened and what is affected so we can respond appropriately.
How quickly can you respond?
We prioritise security incidents and respond as quickly as possible. The timeline depends on our current workload and the severity of the situation. We will be transparent about expected timelines.
Can you guarantee my site will not be hacked again?
No one can guarantee that. What we can do is significantly reduce the risk by hardening the configuration, keeping software updated, monitoring for issues, and responding quickly if something does happen.
Can you help with a website you did not build?
In most cases, yes. We assess the current state of the site to understand the codebase and hosting environment, then determine the best approach to resolve the issue.
Do you offer ongoing security monitoring?
Yes. GreatQuick Care includes ongoing security monitoring, updates and maintenance. This is the most effective way to prevent security issues from developing in the first place.
How do you clean a hacked WordPress site?
We examine core files, themes, plugins and the database for malicious code. We remove compromised material, restore clean versions, update vulnerable software and harden the configuration. Every case is different, so the specific steps depend on what we find.
Need help with a security problem?
Tell us what is happening. We will assess the situation and come back with clear next steps.
Get help now